Frequently Asked Questions (FAQ)

1. How long does shipping take?
UK orders are delivered in 1–4 business days.
EU deliveries arrive in 2–11 business days.
International orders may take 3–17 business days depending on customs.

2. Do you offer free shipping?
Yes! We offer free standard shipping on qualifying orders. Free shipping availability depends on your region.

3. Can I track my order?
Absolutely. Once your order has been shipped, you’ll receive a tracking number by email so you can follow your delivery.

4. What is your return policy?
We accept returns within 14 days for unopened products in their original packaging. Refunds are processed within 5–7 business days after we receive your return.

5. Do you ship internationally?
Yes! We ship to over 200 countries worldwide, including the UAE, Australia, Canada, and more.

6. How can I contact customer support?
You can reach us anytime via email at support@thepethub.uk or through our Contact Us page. Our team usually responds within 24–48 hours.